Cavitak - Technical Support Engineer - Operating Systems

Job Summary :

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.

You will diagnose and troubleshoot software and hardware problems, help users install applications, and configure systems and networks.

A successful candidate will have a solid technical background, be an excellent communicator, and be passionate about solving customer and Responsibilities :

• Provide first- and second-level support for software, hardware, and network-related issues.
• Respond to customer queries in a timely and accurate way via phone, email, or chat.
• Diagnose and troubleshoot technical issues related to :
• Operating systems (Windows, macOS, Linux)
• Enterprise applications
• Networking and connectivity
• Cloud-based platforms and tools
• Ask customers targeted questions to quickly understand the root of the problem.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers, network administrators).
• Document technical knowledge and create solution articles for the support knowledge base.
• Follow up with clients to ensure full resolution of issues.
• Maintain professional relationships with clients and ensure high customer satisfaction.
• Assist in system upgrades, software patching, and Skills Required :
• Solid understanding of operating systems, networking concepts, and remote troubleshooting techniques.
• Experience working with ticketing systems (e.g., Jira, Zendesk, Freshdesk).
• Familiarity with command-line tools, logs analysis, and basic scripting is a plus.
• Working knowledge of databases (SQL) and ability to analyze data logs.
• Understanding of cloud environments like AWS, Azure, or Google Cloud Platform is an advantage.
• Proficiency in Microsoft Office and general desktop troubleshooting

ref : hirist.tech)