Storage Administrator

About Us

NA

About The Role

Key Spoc for :

• Major and Critical all storage Incident.
• Problem Management
• Change Management
• Patch & Release Management on Storage Infra
• Capacity Management for Storage / Backup
• Knowledge management (KEDB)
• High Level and Low-Level Design Document preparation capability as part of Solution Consultant / Technical Architect engagements for Storage / Backup setup.
• Documentation and Reporting for Storage / Backup
• Effective handling of User / Technical Escalations
• Ensure Service Delivery as per agreed SLA and Availability
• Troubleshoot High Severity incidents, problem & provide proper RCA for all incidents.
• Root cause analysis and Preventive maintenance
• Participate in Change management, assess Risk and Impact and implementation plan
• Take initiatives in learning, certifications & evaluating new Technology & Tools
• MIS customer report preparation on technology part
• Work & Drive OEM for the escalated tickets
• Driving Technical Knowledge Transfers & awareness session on best practices within team
• Supporting Organization operational Goals without penalties.
• Supporting Organization on adhering to ISO process
• Adhere to all the policy and processes defined in client location.

About You

Technical Operational Role : Maintain and Manage operation of GSDC and NDR and DR Storages System & Backup solution infrastructure. Need to ensure to deliver services as per defined SLA and device availability.

What We Offer

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion / belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer : don't hesitate to tell us about your specific needs.

Skills Required

Change Management, Root Cause Analysis