Customer Care ExecutiveConfidential • Nashik
Customer Care Executive
Confidential • Nashik
30+ days ago
Job descriptionHandle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information about products / services to customers through effective communication. Maintain records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues escalated by customers. Meet performance targets set for call handling time, resolution rates, and first-call resolution.
Desired Candidate Profile
- 0-2 years of experience in BPO or similar industry (customer care).
- Excellent verbal and written communication skills in English language.
- Ability to work on rotational shifts including night shifts as per business requirements.
- Strong listening skills with attention to detail for resolving customer complaints efficiently.
Skills Required
Multitasking, Customer Service, Problem-solving
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Customer Care Executive • Nashik
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