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Apsona - Key Account Manager

Apsona - Key Account Manager

Apsona Technologies India Pvt LtdCoimbatore, India
20 days ago
Job description

Apsona is a growing company in the Salesforce ecosystem with thousands of delighted customers, many of whom are large non-profits & educational institutes. Our products empower Salesforce admins with powerful reporting, document generation, data tools, and more.

Why Apsona?

Unlike other startups, we are already profitable. We have thousands of customers who truly love our products. Our products cater to any Salesforce customer, offering us huge growth potential. At Apsona, you'll enjoy the perks of a startup room for growth, diverse responsibilities, and key decision-making opportunities without the usual risks. Be part of our proven success story at Apsona an exciting yet secure journey awaits.

Job Title : Key Account Manager

Position Overview :

The Key Account Manager manages purchasing operations, handles customer inquiries, and processes payments while ensuring efficient order management and customer satisfaction.

Key Responsibilities

You will be responsible for the following :

Sales Funnel Management

  • Triage and deduplicate leads & route leads to appropriate sales personnel
  • Handle purchasing and sales cases
  • Process Channel Order Applications (COA) and partner orders

Financial Operations - Purchase & Order Management

  • Process renewal and add-on purchase requests & Manage license activations and adjustments
  • Process payments via credit card (PayPal and Stripe), check, and ACH
  • Ensure invoice accuracy and reconciliation
  • Manage accounts receivable and follow up on overdue invoices
  • Assist your accounts with reconciliation processes

    • Relationship Management & Retention

  • Maintain proactive customer engagement & identify opportunities to upsell
  • Build strong relationships with key stakeholders to drive advocacy and long-term engagement.
  • Identify potential risks (low adoption, dissatisfaction) and work on mitigation strategies.

    • Customer Communication

  • Operate as the primary point of contact for key account stakeholders
  • Act as a trusted advisor, understand each accounts business needs and objectives.
  • Gather customer feedback on pain points and feature requests, providing insights to Product and Engineering teams.
  • Maintain a customer health score dashboard to identify expansion opportunities within existing accounts

    • Team Management & Cross-Functional Collaboration

  • Work closely with Sales to hand over enterprise deals .
  • Collaborate with Customer Support to address issues swiftly and proactively.
  • Partner with Marketing to provide customer stories, testimonials, and referrals.

    • Expansion & Upselling

  • Identify expansion opportunities within existing accounts by understanding their evolving needs.
  • Work with the Sales or Growth team to introduce relevant add-ons, upgrades, or Strong customer service and communication skills
  • Experience with invoicing and account reconciliation
  • Proficiency in Salesforce or similar CRM platforms
  • Strong attention to detail and organizational skills
  • Ability to manage a team to deliver desired results
  • Problem-solving skills related to purchasing and order processing

    • Time Commitment & Schedule :

    Is available Monday-Friday 8 AM - 1 PM PST (US Time Zone) for regular customer communications & internal meetings

    Sales & Business Cases : approximately 4 hours daily

    Administrative / Management Tasks : approximately 4 hours daily

    This role is essential in ensuring seamless purchasing operations and excellent customer experience through accurate and timely processing of all purchasing activities.

    ref : iimjobs.com)

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    Key Account Manager • Coimbatore, India