EUC Ops Analyst

Job Summary :  We are seeking a detail-oriented and experienced EUC Operations Analyst to join our End User Technology team. The ideal candidate will be responsible for managing and supporting the operations of end-user computing environments, ensuring the seamless delivery of IT services and support to end-users. This role involves collaborating with cross-functional teams to enhance the overall user experience and maintain optimal performance of hardware and software systems.

Key Responsibilities :

• Oversee the deployment, configuration, and maintenance of end-user computing devices, including desktops, laptops, and mobile devices
• Provide advanced technical support and troubleshooting for hardware and software issues, ensuring timely resolution
• Collaborate with cross-functional teams to develop and implement EUC strategies, policies, and procedures
• Monitor and optimize EUC infrastructure, including resource allocation, capacity planning, and performance tuning
• Implement and maintain security protocols and compliance standards for end-user devices
• Develop and maintain documentation for EUC configurations, processes, and procedures
• Conduct regular assessments and audits of EUC environments to identify and address potential issues
• Provide excellent customer service and support to end-users, ensuring a positive user experience

Qualifications :

Preferred Skills :