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EUC Ops Analyst

EUC Ops Analyst

Johnson ControlsBangalore, Karnataka, India
19 days ago
Job description

Job Summary :  We are seeking a detail-oriented and experienced EUC Operations Analyst to join our End User Technology team. The ideal candidate will be responsible for managing and supporting the operations of end-user computing environments, ensuring the seamless delivery of IT services and support to end-users. This role involves collaborating with cross-functional teams to enhance the overall user experience and maintain optimal performance of hardware and software systems.

Key Responsibilities :

  • Oversee the deployment, configuration, and maintenance of end-user computing devices, including desktops, laptops, and mobile devices
  • Provide advanced technical support and troubleshooting for hardware and software issues, ensuring timely resolution
  • Collaborate with cross-functional teams to develop and implement EUC strategies, policies, and procedures
  • Monitor and optimize EUC infrastructure, including resource allocation, capacity planning, and performance tuning
  • Implement and maintain security protocols and compliance standards for end-user devices
  • Develop and maintain documentation for EUC configurations, processes, and procedures
  • Conduct regular assessments and audits of EUC environments to identify and address potential issues
  • Provide excellent customer service and support to end-users, ensuring a positive user experience

Qualifications :

  • Associate’s degree in Information Technology, Computer Science, or a related field or equivalent experience
  • 3-5 years of experience in end-user computing support or a similar role
  • Strong knowledge of Windows and macOS operating systems, as well as mobile device management (MDM) solutions
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate) are a plus
  • Preferred Skills :

  • Experience with virtualization technologies such as VMware or Citrix
  • Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
  • Understanding of network fundamentals and troubleshooting
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    Analyst • Bangalore, Karnataka, India