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EUC Ops Analyst

Johnson ControlsBangalore, Karnataka, India

19 days ago

Job description

Job Summary : We are seeking a detail-oriented and experienced EUC Operations Analyst to join our End User Technology team. The ideal candidate will be responsible for managing and supporting the operations of end-user computing environments, ensuring the seamless delivery of IT services and support to end-users. This role involves collaborating with cross-functional teams to enhance the overall user experience and maintain optimal performance of hardware and software systems.

Key Responsibilities :

Oversee the deployment, configuration, and maintenance of end-user computing devices, including desktops, laptops, and mobile devices
Provide advanced technical support and troubleshooting for hardware and software issues, ensuring timely resolution
Collaborate with cross-functional teams to develop and implement EUC strategies, policies, and procedures
Monitor and optimize EUC infrastructure, including resource allocation, capacity planning, and performance tuning
Implement and maintain security protocols and compliance standards for end-user devices
Develop and maintain documentation for EUC configurations, processes, and procedures
Conduct regular assessments and audits of EUC environments to identify and address potential issues
Provide excellent customer service and support to end-users, ensuring a positive user experience

Qualifications :

Associate’s degree in Information Technology, Computer Science, or a related field or equivalent experience

3-5 years of experience in end-user computing support or a similar role

Strong knowledge of Windows and macOS operating systems, as well as mobile device management (MDM) solutions

Excellent problem-solving skills and attention to detail

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Relevant certifications (e.g., CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate) are a plus

Preferred Skills :

Experience with virtualization technologies such as VMware or Citrix

Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

Understanding of network fundamentals and troubleshooting

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Analyst • Bangalore, Karnataka, India