Knowledge Management Specialist

Job Summary :

As a technical writer you will be in the process of creating, sharing, using and managing the product knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

Key Roles and Responsibilities :

• Work closely with Engineering teams to create and maintain documents for products.
• Develop a comprehensive framework for acquiring, retaining & imparting the domain knowledge, relevant to the products.
• Lead the design, acquisition, implementation and continuous refinement of domain knowledge, processes and key documents and the strategies to transform key information and intellectual capital, into value.
• Development and implementation of technical content strategies for the web and internal systems including discovery, planning, analysis, migration, delivery and governance.
• Monitors and evaluates the technical knowledge, including external benchmarking and evaluation programs / opportunities.
• Review, deploy and publish knowledge to the relevant libraries / repositories and ensure adherence to workflow protocol and tools, in addition to ensuring timely delivery.
• Responsible to mentor a team of technical content writers. Review the content build for the technical audience, including Online / Offline User Guides, manuals, hands-on product training guides, troubleshooting and FAQ documents.
• Engage in continuous process improvements in content streamlining, information architecture with other team members and SMEs.
• Adhere to high quality work standards
• Responsible for maintaining Confidentiality, Integrity and Availability of Vehere’s information assets including business critical information

Skills and Experience :

excellent analytical skills and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks.