Workforce Optimization Manager

Job Location : Noida / Indore / Bangalore

Exp : 5-9 years

Qualification :

• This role is for Business Consultant. He / She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience.
• Should have minimum 5 and maximum 9 years of experience in WFM role where the applicant has worked for all stages of WFM (Forecasting, capacity plan, roster & schedule)
• Aptitude in creative problem-solving
• Proficiency in MS Office
• Familiarity with a wide selection of WFM software such as Verint, Genesis, Nice IEX etc. and databases.
• Analytical mind with excellent data collection and analysis skills
• Should be confident and excellent in communication both written and verbal
• Should be willing to work in an individual contributor role
• Graduate in any discipline.
• Certified Management Consultant is a plus
• Must be willing to travel as per business requirement

Job Responsibilities :