Facilities Manager

Role in Detail :

Client Servicing & Stakeholder Management :

• Build and maintain strong, positive relationships with clients, ensuring their needs are met with the highest standards.
• Lead client review meetings, preparing and delivering detailed presentations on performance, progress, and key metrics. Operations Management :
• Oversee all essential services, including housekeeping, food, maintenance, Wi-Fi, laundry, and hostel management, ensuring seamless service delivery.
• Manage campus-wide operations, ensuring that all services are executed to the highest standards and that client expectations are consistently exceeded. Team Management :
• Supervise and lead a diverse team of caretakers, wardens, and blue-collar staff, ensuring effective coordination and efficient operations.
• Foster team development by providing training, coaching, and mentoring, supporting both their professional and personal growth. Profit and Loss (P&L) Management :
• Ensure the P&L is consistently profitable, with costs managed according to approved budgets and financial targets.Invoice and Payment Management :
• Ensure the timely generation, submission, and tracking of invoices to clients within established deadlines.
• Monitor and ensure that payments are collected in accordance with defined turnaround times (TAT). Escalation Management :
• Address and resolve any operational escalations promptly and effectively, ensuring minimal disruption to service and maintaining client satisfaction.