Talent.com
This job offer is not available in your country.
Freight Tiger - Senior Technical Program Manager - Agile Methodologies

Freight Tiger - Senior Technical Program Manager - Agile Methodologies

Freight TigerBangalore
21 days ago
Job description

Role : Senior Technical Program Manager (TPM)

We are seeking a highly skilled and results-oriented Senior Technical Program Manager (TPM) to join our dynamic team. This role is pivotal in driving the end-to-end delivery of complex technical programs and strategic initiatives, ensuring they are completed on time, within budget, and to the highest quality standards. The ideal candidate will possess a strong technical background, exceptional program management expertise, and the ability to lead cross-functional teams while effectively communicating with both technical stakeholders and external clients at all levels.

Key responsibilities :

Internal :

  • Lead technical program kickoff and planning : Take the initial handover from the sales team, conducting internal technical kickoffs with engineering, product, and value discovery teams to establish clear technical scope, architectural considerations, and resource requirements.
  • Facilitate technical workshops : Run detailed technical workshops with customers to deeply understand their current state, align technical priorities, draft comprehensive Statements of Work (SOWs) encompassing technical integrations, timelines, detailed resource planning, and budget.
  • Secure technical and business sign-off from client and internal stakeholders on these deliverables.
  • Drive technical execution and coordination : Own the technical deliverables and coordination across multiple concurrent pilots and launches.
  • Proactively identify and unblock technical dependencies and ensure technical alignment and prioritization with product and engineering teams.
  • Oversee UAT and technical documentation : Work closely with launch managers on technical onboarding, meticulously plan and lead User Acceptance Testing (UAT) from a technical perspective, and prepare comprehensive technical documentation for client sign-off.
  • Strategic technical liaison : Act as the primary technical liaison between internal engineering, product, and value discovery teams, ensuring technical feasibility, efficient resource allocation, and alignment with overall business objectives.

External :

  • Lead end-to-end technical implementations : Manage the complete technical implementation lifecycle of Freight Tiger solutions for new enterprise clients, ensuring seamless integration, data migration, and a successful transition to our platform.
  • Translate client needs into technical requirements : Document detailed client technical requirements, collaborating with sales, pre-sales, and customer success to define precise Statements of Work (SOWs) and measurable technical success KPIs.
  • Develop and manage complex project plans : Create and maintain intricate technical project plans, timelines, and budgets, focusing on technical milestones, dependencies, and risk mitigation to ensure projects are completed on time and within scope.
  • Stakeholder management : Serve as the main point of contact for clients throughout the implementation, providing regular updates, managing expectations, and proactively addressing complex issues or escalations.
  • Influence product roadmap with insights : Collaborate deeply with the product and engineering teams to identify, prioritize, and define enhancements and new features based on critical client feedback and industry trends.
  • Monitor and report on KPIs : Define, monitor, and report on key performance indicators (KPIs) to track the success of client implementations, identify bottlenecks, and pinpoint areas for platform improvement.
  • Preferred qualifications :

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
  • 5-8 years of experience in client-facing technical program management or senior technical project management, preferably within the enterprise SaaS, logistics technology, or supply chain industry.
  • Proven track record of successfully leading complex enterprise software implementations involving deep technical integrations with ERPs (e.g., SAP, Oracle), WMS, TMS, or other critical enterprise systems.
  • Strong understanding of software development lifecycle (SDLC), agile methodologies, and experience working closely with engineering and product teams.
  • Excellent communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders, and build strong relationships with client technical teams and internal experts.
  • Highly organized, detail-oriented, and adept at managing multiple complex technical programs simultaneously in a fast-paced environment.
  • Demonstrated experience in technical risk management, issue resolution, and conflict management within a client-facing context.
  • Prior experience in the freight logistics or supply chain technology industry is highly desirable.
  • ref : hirist.tech)

    Create a job alert for this search

    Technical Program Manager • Bangalore