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Emizentech - Senior Business Analyst - Post Sales

Emizentech - Senior Business Analyst - Post Sales

Emizen TechJaipur, India
14 days ago
Job description

Client Engagement & Implementation Planning :

  • Collaborate with clients post-sale to understand their specific business processes, operational workflows, and strategic goals in detail.
  • Lead discovery workshops and meetings to gather comprehensive business requirements for solution configuration, customization, and integration.
  • Develop detailed project plans and timelines in collaboration with Project Managers, outlining BA activities during the implementation phase.

Requirements Elicitation & Documentation :

  • Translate complex client business requirements into clear, concise, and comprehensive functional and non-functional specifications (e. , BRDs, FRDs, User Stories).
  • Create detailed process flows, use cases, wireframes, and other visual aids to articulate solution behavior and user experience.
  • Identify and document data migration requirements, integration points, and reporting needs.
  • Manage and prioritize the product backlog, ensuring alignment with client priorities and project scope.
  • Solution Configuration & Customization Guidance :

  • Work closely with development, configuration, and QA teams to ensure the designed solution is built and configured according to client specifications.
  • Provide expert guidance during the development and testing phases, clarifying requirements and resolving ambiguities.
  • Participate in solution design sessions, offering insights from a business process perspective.
  • User Acceptance Testing (UAT) & Training :

  • Facilitate and support User Acceptance Testing (UAT) sessions, guiding clients through test cases and gathering feedback.
  • Document UAT results, track defects, and ensure timely resolution with the development team.
  • Develop and deliver comprehensive training materials and conduct training sessions for client end-users and administrators.
  • Change Management & Optimization :

  • Assist clients in understanding and adapting to new system functionalities and business processes.
  • Identify opportunities for process improvement and system optimization post-implementation to maximize client value.
  • Act as a trusted advisor to clients, providing ongoing support and insights into solution capabilities.
  • Stakeholder Communication :

  • Maintain strong communication channels with clients, project managers, technical leads, and other stakeholders, providing regular updates on progress, risks, and issues.
  • Facilitate effective communication between business stakeholders and technical teams.
  • Required Skills & Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • 3-4 years of proven experience as a Business Analyst, specifically within a post-sales, implementation, or professional services environment.
  • Strong understanding of the Software Development Life Cycle (SDLC) and experience with Agile methodologies (Scrum, Kanban).
  • Exceptional ability to elicit, analyze, document, and manage detailed business and functional requirements.
  • ref : iimjobs.com)

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