Client Engagement & Implementation Planning :
- Collaborate with clients post-sale to understand their specific business processes, operational workflows, and strategic goals in detail.
- Lead discovery workshops and meetings to gather comprehensive business requirements for solution configuration, customization, and integration.
- Develop detailed project plans and timelines in collaboration with Project Managers, outlining BA activities during the implementation phase.
Requirements Elicitation & Documentation :
Translate complex client business requirements into clear, concise, and comprehensive functional and non-functional specifications (e. , BRDs, FRDs, User Stories).Create detailed process flows, use cases, wireframes, and other visual aids to articulate solution behavior and user experience.Identify and document data migration requirements, integration points, and reporting needs.Manage and prioritize the product backlog, ensuring alignment with client priorities and project scope.Solution Configuration & Customization Guidance :
Work closely with development, configuration, and QA teams to ensure the designed solution is built and configured according to client specifications.Provide expert guidance during the development and testing phases, clarifying requirements and resolving ambiguities.Participate in solution design sessions, offering insights from a business process perspective.User Acceptance Testing (UAT) & Training :
Facilitate and support User Acceptance Testing (UAT) sessions, guiding clients through test cases and gathering feedback.Document UAT results, track defects, and ensure timely resolution with the development team.Develop and deliver comprehensive training materials and conduct training sessions for client end-users and administrators.Change Management & Optimization :
Assist clients in understanding and adapting to new system functionalities and business processes.Identify opportunities for process improvement and system optimization post-implementation to maximize client value.Act as a trusted advisor to clients, providing ongoing support and insights into solution capabilities.Stakeholder Communication :
Maintain strong communication channels with clients, project managers, technical leads, and other stakeholders, providing regular updates on progress, risks, and issues.Facilitate effective communication between business stakeholders and technical teams.Required Skills & Qualifications :
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.3-4 years of proven experience as a Business Analyst, specifically within a post-sales, implementation, or professional services environment.Strong understanding of the Software Development Life Cycle (SDLC) and experience with Agile methodologies (Scrum, Kanban).Exceptional ability to elicit, analyze, document, and manage detailed business and functional requirements.ref : iimjobs.com)