Experience : 5-12years
Location : Mumbai , Pune, Bangalore, Chennai, Hyderabad
Notice Period : Immediate-45 days
Job Description
Role RPA Support Engineer Robotic Process Automation Automation Anywhere
Description
RPA Support Engineer plays a crucial role in ensuring the smooth and efficient operation of deployed bots The role involves monitoring troubleshooting and swiftly addressing any issues or failures related to the RPA solutions to minimize disruptions in business processes
Responsibilities
- Continuously monitor deployed bots to ensure they perform tasks as expected utilizing monitoring tools and dashboards for real time surveillance
- Quickly respond to and resolve bot failures or errors which may include debugging bot scripts adjusting bot configurations or coordinating with IT departments for infrastructure related issues
- Quickly respond to and resolve bot failures or errors which may include debugging bot scripts adjusting bot con
- figurations or coordinating with IT departments for infrastructure related issues
- Log all bot related enhancement change requests perform impact analysis estimate effort complexity plan delivery and track their closure keeping Bot Specification Document up to date
- Ensure bots remain compatible with updates in the RPA tool itself or integrated systems by applying necessary patches or upgrades
- Collate and analyse bot performance metrics ensuring agreed OLAs SLAs are met publish periodic reports and recommend improvements This might involve optimizing bot code suggesting infrastructure upgrades or even retraining bots
- Collaborate closely with RPA developers business analysts and IT teams to ensure the bot environment is always in sync with organizational needs and updates
- Create and maintain comprehensive documentation for the Known Error Database KEDB Handover Takeover etc
Desired Skills and Experience
5+ years of overall IT experience with programming experience in Net Visual Basic C RPA platforms like AA UiPath Blue Prism etcAtleast 1 year of development experience on Automation Anywhere RPA platformQualification Any Graduate DegreeCertification Mandatory Automation Anywhere Certified Master RPA ProfessionalExperience with scripting languages Python Perl PowerShell Bash VBS etcExperience with HTML CSS and JavaScript is preferredExcellent communication skills both verbal and written and comfortable presenting materials across multiple levels of the organizationMust have strong technical knowledge and analytical skills