Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Benefit Reconciliation Specialist, Global Benefits to join our team.
This candidate will be responsible for smooth delivery of Benefits for US, with specific focus on our Financial and Health and Wellness Benefit programs. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for!
Position Responsibilities
Project Management and Communications :
- Review and Audit reports related to Health & Wellness and Financial benefits to ensure there are no data discrepancies
- Vendor Management – Work closely with the vendors and stakeholders to ensure data discrepancies are resolved and updated data / reports are provided
- Investigates discrepancies, finds and implements solutions.
- Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
- Creates standard operating procedures (SOPs), process maps, SIPOC
- Making sure all assigned processes are completed in time as per SLA
Successful candidates will demonstrate :
4+ years of strong experience in managing Benefits Administration processes, preferably US BenefitsStrong attention to detail and a high level of processing with utmost accuracy.Look for systematic ways to use data to enhance benefit experience and vendor delivery of servicesKnowledge of Macros / VBARedshift knowledge to generate reportsTrack and measure benefits accuracy - via regular analysis of key metrics and dive deep- to understand both top defect drivers and systemic solutions to prevent recurring issuesPlan Administration and Compliance : Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure data is in compliance with Amazon’s legal and scope-of-work responsibilitiesSupport team in various program management including transitions / s (including associated vendors) for the employee servicesKey job responsibilities
Review and Audit reports related to Health & Wellness and Financial benefits to ensure there are no data discrepanciesVendor Management – Work closely with the vendors and stakeholders to ensure data discrepancies are resolved and updated data / reports are providedInvestigates discrepancies, finds and implements solutions.
Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.Creates standard operating procedures (SOPs), process maps, SIPOCMaking sure all assigned processes are completed in time as per SLAReporting top reconciliation findings during weekly / monthly / quarterly business reviewsA day in the life
Successful candidate would work on day to day reconciliations supporting US benefits. The day would involve following :
Identifying data sources (vendor reports, Amazon reports)Running data comparison to identify discrepanciesInvestigate discrepancies to identify system of correction, owners of correction and working with them to resolve the discrepanciesIn case of recurring issue identifying systemic fix to prevent recurrencePartnering with Benefit Program teams, vendors to bridge knowledge / system gap to ensure Perfect Benefit Experience for Amazon Employees in USAbout the team
Team administers benefits for 58 countries and supports ~1.5MM employees (997K US and 522K non-US). The major service areas include : (1) Benefits Administrative services, (2) My Benefits product support, (3) Shared Services (Quality and Reporting); (4) Employee Investment Services (EIS) Administration, (5) U.S. regulatory work, (6) Benefits Reconciliation and (7) US Benefit services
BASIC QUALIFICATIONS
4+ years of strong experience in managing Benefits Administration processes, preferably US Benefits2+ years of human resources experience2+ years of Microsoft Office products and applications experience1+ years of customer service experienceBachelor's degree in business, HR, or a related field, or 1+ years of case management experiencePREFERRED QUALIFICATIONS
2+ years of human resources functions experienceKnowledge of HRIS or Applicant Tracking Systems are preferredExperience with Payroll Systems, HRISOur inclusive culture empowers Amazonians to deliver the best results for our customers.
