Information Technology Support Engineer

Experience Required : 3–5 Years

Shift timing - 6pm-6am (Rotational Shift )

Location : Remote

Job Summary :

We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.

Must-Have Skills & Experience :

• Prior experience supporting MSP clients is mandatory
• Strong experience in :
• Microsoft 365 Admin Center
• Windows & Linux operating systems
• MSP Documentation Tools (e.g., IT Glue)
• Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate)
• Network issues (firewall, VPN, routing, DNS, DHCP, LAN / WAN)
• Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow)
• Authentication Tools (e.g., Microsoft / Google Authenticators, DUO)
• understanding of firewalls (e.g., SonicWall, Fortinet, Cisco) , VPNs , and LAN / WAN configurations.
• Basic scripting or automation skills (PowerShell preferred)
• Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint)
• Virtualization technologies including VMware vSphere / ESXi and Microsoft Hyper-V
• Understanding of :
• Basic cloud services (Azure / AWS)
• Endpoint troubleshooting
• Print, file sharing, and group policy troubleshooting
• Email flow analysis and spam filter troubleshooting

Preferred Tools & Technologies :