Customer Support (Team Lead)

Job description

Responsibilities and Duties

• Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment, etc. to the loan customers
• Detailing transaction-related details like available payment modes, and how to make payments through these modes
• Resolving customer queries related to loan disbursal, loan repayments, etc.

Required Experience, Skills, and Qualifications