Service Delivery / Program Manager - Telecom Domain

Job Title : Service Delivery / Program Manager - Telecom Domain

Experience : 15 to 23 Years

Location : Chennai (Work from Office)

Joining : Immediate to 15 Days

Maximum Age Limit : 60 Years

About the Role :

We are actively looking for an experienced Service Delivery / Program Manager with a proven track record in the telecom domain. The ideal candidate should possess deep expertise in managed services and telecom applications, with strong capabilities in client engagement, service management, and large-scale program execution.

Key Responsibilities :

• Oversee the end-to-end delivery of managed service programs for telecom clients.
• Lead and manage large-scale service delivery operations with cross-functional teams.
• Ensure SLAs, KPIs, and customer satisfaction metrics are consistently met.
• Collaborate with internal teams and stakeholders to streamline telecom application delivery and operations.
• Own risk management, escalations, reporting, and stakeholder communications.
• Drive continuous service improvement and operational excellence initiatives.
• Lead governance meetings and client interactions at senior levels.

Skills & Experience Required :

Preferred Qualifications :

ref : hirist.tech)