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Service Delivery / Program Manager - Telecom Domain

Service Delivery / Program Manager - Telecom Domain

CORTEX ConsultantsChennai
30+ days ago
Job description

Job Title : Service Delivery / Program Manager - Telecom Domain

Experience : 15 to 23 Years

Location : Chennai (Work from Office)

Joining : Immediate to 15 Days

Maximum Age Limit : 60 Years

About the Role :

We are actively looking for an experienced Service Delivery / Program Manager with a proven track record in the telecom domain. The ideal candidate should possess deep expertise in managed services and telecom applications, with strong capabilities in client engagement, service management, and large-scale program execution.

Key Responsibilities :

  • Oversee the end-to-end delivery of managed service programs for telecom clients.
  • Lead and manage large-scale service delivery operations with cross-functional teams.
  • Ensure SLAs, KPIs, and customer satisfaction metrics are consistently met.
  • Collaborate with internal teams and stakeholders to streamline telecom application delivery and operations.
  • Own risk management, escalations, reporting, and stakeholder communications.
  • Drive continuous service improvement and operational excellence initiatives.
  • Lead governance meetings and client interactions at senior levels.

Skills & Experience Required :

  • Mandatory experience in the telecom domain.
  • Strong exposure to managed service models and telecom-specific application delivery.
  • Excellent program management, stakeholder management, and client engagement skills.
  • Ability to lead and mentor large teams across service delivery operations.
  • Strong understanding of telecom systems, application landscapes, and industry practices.
  • Excellent communication, leadership, and analytical skills.
  • Preferred Qualifications :

  • Bachelor's or Master's degree in Certifications such as PMP / ITIL would be an added advantage.
  • ref : hirist.tech)

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    Domain • Chennai

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