Head of Collections

Job Title : Head – Collections

Location : Mumbai, India

Industry : Fintech / NBFC / Lending

Experience : 15+ years

Type : Full-time | Senior Leadership

Total Compensation : INR 1 Cr+ (Based on experience and performance)

About the Company

A fast-scaling fintech company enabling credit access for India’s underserved entrepreneurs

and MSMEs is looking for an experienced Head – Collections. The company focuses on

unsecured lending products and operates with a strong digital backbone, advanced analytics,

and customer-first culture.

Role Overview

As the Head – Collections, you will lead the design and execution of the national collections

strategy for unsecured lending products. The ideal candidate has a deep understanding of

fintech or NBFC collection frameworks, strong leadership capabilities, and a data-led approach.

Key Responsibilities

• Develop & implement strategy for recovering unsecured credit (personal loans, credit cards, etc.)
• Lead and scale field and tele-calling teams across India
• Use automation, analytics & digital tools to enhance efficiency and customer experience
• Monitor portfolio trends, optimize cost-to-collect, and reduce NPAs
• Collaborate with product, credit risk, and operations to refine collection practices
• Ensure compliance with applicable laws and internal policies
• Present detailed performance reports and insights to leadership

Your Background

To apply, send your CV to : kris@hirerightt.ca