Query Analyst – Japanese

ALTEN India is actively seeking a Query Analyst – Japanese who brings together strong Japanese language proficiency and a solid engineering foundation. This is an excellent opportunity to work in a global environment supporting international stakeholders, with a focus on technical documentation and query resolution.

Key Responsibilities –

• Translate technical documentation, customer communications, and support content from English to Japanese and vice versa
• Serve as a key language expert within the Help Desk team, facilitating smooth communication with Japanese-speaking stakeholders and customers
• Analyze and resolve incoming queries / tickets within defined Service Level Agreements (SLAs)
• Interpret engineering drawings, 3D models (DMUs), EBOM, SBOM, and other technical data to provide accurate, timely responses
• Classify and update ticketing categories, ensuring detailed and mandatory input is captured for improved query tracking and reduction analysis
• Manage escalations and high-priority topics efficiently, ensuring clear and prompt resolutions
• Collaborate closely with various departments such as R&D, Parts Engineering, Parts & Service Documentation, and Technical Services to address technical concerns and provide end-to-end solutions

Software Proficiency –

SAP, PLM Tools, MS Office

Educational Qualification –

Bachelor’s degree in Mechanical or Automobile Engineering (BE)

Experience Required –

3 to 4 years of relevant experience in technical analysis and language translation roles

Work Location –

Bangalore & Chennai

This role is ideal for professionals with a blend of engineering insight and linguistic capabilities, especially those experienced in automotive and product lifecycle domains.

Interested candidates can apply by reaching out to Mohammed Fazal at mohammed.fazal@alten-india.com