This job offer is not available in your country.
Lead Technical Support Engineer
Concentric AIPune, Maharashtra, India1 day ago
Job description6-10 years of experience in Windows Administration and IT Support Strong background in L1 & L2 support operations Hands-on experience in tools like intercom to provide customer support will be plus Proven team lead experience , managing technical support teams Excellent verbal and written communication skills Hands-on experience with incident management and troubleshooting Night Shift availability is a must Client communication experience is a big plus ITIL knowledge or certifications preferred (optional)
Position : Support Engineer - Lead
Experience : 6 – 10 Years (Windows Admin, L1 & L2 Support)
Shift : Night Shift (Mandatory)
Location : Pune
Job Overview :
We are looking for an experienced Support Engineer - Lead with strong Windows Administration expertise, L1 & L2 support experience, and excellent client communication skills. The ideal candidate will be responsible for leading support operations, ensuring timely issue resolution, and maintaining seamless client communication.
Key Responsibilities :
- Perform advanced troubleshooting
- Manage and resolve L1 & L2 technical support issues
- Ensure timely incident resolution and system uptime
- Handle escalations and guide the team on technical challenges
- Communicate effectively with global clients, providing status updates and solutions
- Collaborate with internal teams to improve support processes
- Maintain documentation, SOPs, and reports
Requirements :
Note : Candidates must be comfortable with Night Shifts and client-facing roles.
Create a job alert for this search
Technical Support Engineer • Pune, Maharashtra, India
Related jobs
Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
Responsible for handling escalation calls and resolving tickets as per...Show moreLast updated: 30+ days ago
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley.Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make aff...Show moreLast updated: 30+ days ago
Technical Support Engineering - Lead.India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression ...Show moreLast updated: 3 days ago
- Promoted
NICE - Senior Technical Support Engineer
Nice interactive solutions India pvt ltdPune At NiCE, we dont limit our challenges.We set the highest standards and execute beyond them.And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.S...Show moreLast updated: 11 days ago
Technical support engineer
WESTERN DIGITALINDIA We deliver the possibilities of data.The power of data is undeniable.A world thats more predictive, more productive and more personal enables smarter decisions, breakthrough discoveries and deeper ...Show moreLast updated: 30+ days ago
Technical Support Engineer
White ForcePune List the responsibilities, these should be the roles KPIs that we would measure.Essential functions and duties : .Takes ownership of technical issues and works towards getting them.Works with existin...Show moreLast updated: 30+ days ago
Technical Support Engineer
crowdstrikeINDIA As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.
Since 2011, our mission hasnt changed were here to stop breaches, a...Show moreLast updated: 30+ days ago
- Promoted
Software Engineer / Technical Lead -.Net
NasugroupPune Technology Skills, Competencies, Roles, and Responsibilities : - Ability to architect a technological solution to meet the business challenges and needs of the clients.Should ...Show moreLast updated: 27 days ago
- Promoted
Technical Support Engineer
Hiresquad ResourcesPune We are actively hiring Technical Support Engineers, including B.Tech freshers and candidates with non-BPO technical backgrounds, who are passionate about technology and problem-solving.This is a gr...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
AMISEQPune, IN Full stack (React JS / Vue JS).APM Tools like AppD, Dynatrace.Log Management Tools like Splunk, ELK.Show moreLast updated: 16 days ago
Coralogix-Technical Support Engineer (TSE Lead)
NexthireIndia Position name : Technical Support Engineer - Team Lead.Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data.Our unique architec...Show moreLast updated: 30+ days ago
Technical Support Engineer
ServiceNowINDIA It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today ServiceNow stands as a global market l...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Sampoorna Consultants Pvt. LtdPune MAJOR RESPONSIBILITIES : - Serve as the primary support contact and a technical support liaison to specified customers and monitor their email team-l...Show moreLast updated: 30+ days ago
- Promoted
ACA Group - Technical Support Engineer
ACA GlobalPune About ACA : ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services.We empower our...Show moreLast updated: 30+ days ago
Technical Support Lead
LotusFlarePune, India Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met.Handle escalated customer issues ensuring timely resolution.Collaborate with cross-fun...Show moreLast updated: 30+ days ago
Technical Support Engineer - India
Gigmo SolutionsINRemote
Quick Apply
Technical Support Engineer
AvalaraPune What You'll Do You will report to the Manager, Technical Support.You will work from the Pune office full fledged.The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM...Show moreLast updated: 16 days ago
Technical Support Lead
LotusFlare, Inc.Pune, INQuick Apply
Technical Support Engineer
QualysPune Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Technical Support Engineer - Security Applications.
Development, QA, Operations, ...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Persistent SystemsPune, Maharashtra, India Provides regular updating of support cases to record progress of open issues in call tracking system, hosting shared sessions with customers to diagnose reported problems, interacting with Sustaini...Show moreLast updated: 1 day ago
Technical Support Engineering - Lead.
Siemens EnergyMaharashtra, PuneRemote