Technical Account Manager

About the Role : Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Location : Gurgaon (WFO)

What you'll be Responsible for?

• Managing the existing key accounts
• Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
• Manage escalated customer complaints her major incidents
• Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
• Responsible to maintain accurate records of discussions or correspondence with customers
• Analyze statistics and other data to determine the level of customer service being provided by the organization
• To build and grow good client relationship to ensure retention and business growth.
• To liaise with internal teams to ensure resource availability for on-time project delivery
• To maximize revenue from existing accounts and develop new accounts within current clients
• Collaborate with internal business teams to discuss on possible improvements to customer service
• Conduct regular review meetings with customers to discuss on issues
• Prepare weekly MIS including project status report

What You'd have ?

Why join us?

Impactful Work : Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment : Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees