Operations Manager

Job Role : Manager Operations

About the Role :

The Operations Manager is responsible for managing the daily operations and strategic management of their designated account(s). You will lead the on-site Magnit team and act as a role model for excellent client service while delivering on Magnit’s contingent workforce program(s).

What You Will Do

• Ensure smooth delivery in areas of service for your client such as contingent workforce management;
• Independent Contractor Compliance;
• Payrolling of client-referred / self-sourced workers;
• Statement of Work Management;

worker on / offboarding and Co-Employment Risk Mitigation

Ensure Magnit’s contractual scope of services is delivered to the highest standards through strong line management, cross training, and regular process review

Ensure strong understanding of client and market dynamics among all team members

Engage and partner with the Program Manager and Director of Client Services to introduce any new services to the client

Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge

Maintain relationships with Magnit colleagues at other client locations, utilizing support and experience to identify suitable improvements to own client processes and services

Conduct continuous analysis of Supplier performance via Magnit’s Supplier Scorecard methodology.

Develop and maintain client relationships through regularly meeting with client Hiring Managers and other users of the Magnit program, encouraging feedback continuously

Contribute to Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecast and monitor team’s delivery according to plan forecasts.

What You Will Need

Bachelor’s degree

MSP experience is preferred

Working knowledge of employment and labor laws in areas of operation

Experience evaluating and improving process management

Extensive vendor management experience across disciplines and geographic locations preferred

Experience with on-site operations for Fortune 500 / 1000 companies preferred

Service & detail oriented. Proficiency in MS Excel preferred. Strategic thinking and complex problem-solving skills