Customer Support Executive

Job Title : Customer Support Executive Location : Coimbatore (On-site) Shift : Rotational (including nights / weekends)

About the Role : We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities : - Respond to customer queries via phone, email in a timely and professional manner. - Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary. - Guide customers on product features, usage, and best practices. - Maintain accurate records of customer interactions and resolutions in the CRM system. - Gather customer feedback and share insights with internal teams to improve service.

Requirements : - Education : Degree in any discipline (English Lit preferred). - Experience : 0–1 year in customer support (training provided). - Skills : - Excellent English communication (verbal and written). - Strong problem-solving and multitasking abilities. - Basic technical proficiency (comfortable using CRM tools). - Work Flexibility : Willingness to work rotational shifts, including nights and weekends. - Location : Must be able to commute daily to our Coimbatore office.

Good to Have : - Prior experience in international customer support (especially UK clients). - Familiarity with helpdesk software and support ticketing systems.