Field Service Engineer

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.

We currently have a vacancy for a Field Service Engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP.

This is a customer focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe. We are looking for a keen and enthusiastic engineer / technician with a strong interest in the broadcast or professional AV environments at a technical level.

Job Responsibilities :

• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customers product application, troubleshoot and diagnosis issues through research and / or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturers products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad

Qualifications & Desired Competencies :

Data Protection Information

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A complete privacy policy can be found at https : / / evertz.com / contact / privacy /

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.