Product Operation Specialist

Product Operations Specialist

POS) is expected to build a deep understanding of Merchant onboarding, terminal enablement, testing, root cause analysis, etc.

• Coordinate with the relevant internal team to make sure that customers are able to get onboard. Understand what are the rules / configs required in order to enable the customer. Be the gatekeeper to validate, enable and maintain configurations on checklists.
• Work closely with customers and help them go live. This will also require helping them coordinate with the external aggregators.
• Testing basic test suite manually in absence of automated testing to verify that sanity testing is achieved.
• Should be able to come up with the first level of root cause analysis if there is any delay or issue because of mistakes in merchant onboarding.
• Coordinate internally and with the customers to provide BAU support.
• Identify operational tasks that can be automated and collaborate with the Product team to get the same automated.
• Support the Product Manager and Product Marketing Manager team in owning the GTM for the products.
• POS must be able to support other Operations teams with any related operations
• Collaborate with Operations, Support, and Integrations teams to resolve day-to-day issues w.r.t merchant onboarding and providing Product clarifications

You will be a good fit for this role if :