The Workforce Services Operations Coordinator will be the central point of contact for a key client partnership at Astreya. This person will work closely with the client’s internal vendor management team to ensure onboarding & offboarding success as well as managing communication & change management initiatives between the VMO and Astreya’s Delivery organization. This high-visibility role plays a critical part to the overall success of our client partnership. Strong business acumen, communication skills, and follow-through are essential.
Core Duties
- Coordinate with Astreya’s HR Onboarding & Service Delivery Teams to ensure proper provisioning of new hires & off-boarding of personnel
- Work with Astreya and client IT organizations to liaise with any equipment and / or access issues
- Partner with Service Delivery teams to ensure titles, locations, access, and work packages are up-to-date in customer’s VMS
- Work closely with Delivery leaders on process changes and communication efforts to ensure VMS and internal compliance is maintained
- Other duties as assigned by Astreya’s Delivery organization
Skills & Competencies
Prior experience with VMS platforms, specifically FieldglassManager Service Provider (MSP) and staffing industry prior work experience requiredExperience managing vendor relationships including performance monitoring via KPIs / SLAExperience working in IT / technical staffing including technical recruiting is a plusStrong analytical skillsStrong organizational skills and meticulous attention to detailStrong proficiency with Google Workspace (Gmail, Sheets, Docs, Slides)Excellent communication and interpersonal skills for collaborating with stakeholdersAbility to deal effectively with vendors, candidates, and hiring managers at all levelsExcellent troubleshooting and problem-solving skillsAbility to multi-task and function in a fast-paced, team-oriented environmentEducation & Experience
Bachelor’s degree from an accredited universityFamiliarity with contingent workforce management, staffing company operations, and / or human resources in a hiring and onboarding capacity requiredPrevious experience in an administrative role, with a focus on process managementPrior work experience in the contingent workforce industry, including internally managed PMO, MSP, EOR, AOR, or staffing company