CRM Specialist

The CoinDCX Journey : Building Tomorrow, Today

At CoinDCX, we believe 'CHANGE STARTS TOGETHER'. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India's first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.

While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us!

Inside CoinDCX's Customer Success Team

Our Customer Success team is dedicated to ensuring our users get the most out of their CoinDCX experience. We build strong relationships, providing support and guidance to help users achieve their goals in the world of digital finance. If you're passionate about customer satisfaction and success, join us in creating exceptional experiences that turn users into advocates.

The CRM Specialist – Sprinklr will be responsible for managing, optimising, and enhancing the Sprinklr platform to improve customer experience, agent efficiency, and business insights. This role involves end-to-end ownership of CRM workflows, dashboards, integrations, and analytics to ensure seamless handling of customer interactions and enable data-driven decision-making. The ideal candidate is expected to have hands-on expertise in Sprinklr modules (Care, Insights, Social, Reporting, and Knowledge Base) and a deep understanding of customer operations and process automation.

You need to be a HODLer of these

• Strong hands-on experience with Sprinklr (Care, Insights, Reporting, and KB modules).
• Good understanding of CRM workflows, customer ticket lifecycle, and escalation handling.
• Proficient in reporting, dashboard creation, and root cause analysis.
• Knowledge of dynamic flows, BOT interactions, and self-serve enablement.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to manage multiple priorities and work cross-functionally.
• Bachelor's degree in Business, Information Systems, or related field.
• 3–6 years of experience in CRM or Customer Operations roles.
• Prior experience managing or administering the Sprinklr platform is mandatory.
• Certification in Sprinklr (preferred) or equivalent CRM tools.
• Exposure to process automation, chatbot integration, or AI-based ticket classification.
• Experience in BFSI, Fintech, or BPO environments.
• Strong understanding of customer service metrics (AHR, FRT,FURT, CSAT, etc.).

You will be mining through these tasks

Platform Management & Configuration

Process Optimisation & Automation

Analytics & Reporting

Cross-Functional Collaboration

Governance & Compliance

Are you the one Our missing block

Perks That Empower You

Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you.

Skills Required

Root Cause Analysis, Process Automation