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Business Data Analyst

Business Data Analyst

Grab (Grab a Grub Services Ltd)Mumbai, Maharashtra, India
7 days ago
Job description

As a Business Analyst – Last-Mile Operations , you will be responsible for analysing operational data to drive delivery performance improvements and support strategic initiatives across delivery networks.

Key Responsibilities :

  • Analyse large data sets related to last-mile delivery performance to identify trends, gaps and improvement opportunities.
  • Collaborate with the MIS team to standardise and automate key operational reports and dashboards.
  • Monitor key performance indicators (KPIs) such as delivery time, time-motion, SLA, cost per delivery and overall performance.
  • Work cross-functionally with teams such as Operations, Supply, Risk and Payroll to understand business needs and recommend data-driven solutions.
  • Support strategic planning by translating business questions into data models and actionable insights.
  • Track the implementation and impact of business initiatives by monitoring actionable and outcome metrics.
  • Identify data inconsistencies, root causes of operational inefficiencies and propose enhancements to data systems and workflows.

Required Skills & Qualifications :

  • 5-7 years of relevant experience. Preferred quick-commerce, last-mile logistics, ecommerce, foodtech or similar industry.
  • Experience with delivery operations is a strong plus.
  • Excellent communication and stakeholder management skills.
  • Ability to translate complex data into meaningful insights.
  • Strong analytical skills with proficiency in Excel and data visualisation tools.
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    Data Analyst • Mumbai, Maharashtra, India

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