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GBS Consulting-Director

Wenwomen Entrepreneur NetworkINDIA

30+ days ago

Job description

Job Title : Director : GBS

Location : Gurgaon, Bangalore, Mumbai, HYD

Travel Requirement : Up to 50 PERCENT (Domestic & International)

Experience Required : Minimum 15 years total, with 68 years specifically in GBS / GCC / SSOA-related roles

Role Overview :

We are seeking a dynamic Director to join our Shared Services Outsourcing Advisory (SSOA) team. This role is ideal for professionals with deep experience in Global Business Services (GBS), Global Capability Centers (GCCs), and business transformation initiatives across multiple functions (Finance, HR, Supply Chain, etc.). You will lead advisory engagements, design operating models, guide teams, and engage with senior client stakeholders to drive value realization through shared services and outsourcing strategies.

Key Responsibilities :

Lead and deliver advisory projects focused on GBS / GCC setup, transformation, and optimization
Design and roll out operating models, including organization structure, governance, process frameworks, and location strategy
Conduct opportunity assessments and value realization analysis for shared services / outsourcing initiatives
Drive process documentation including Process Maps, RACIs, SLAs, and conduct time & motion studies, workload, and manpower assessments
Facilitate client workshops and discussions with senior stakeholders across business units
Mentor and coach project team members and manage project timelines, deliverables, and economics
Support business development, proposal creation, and presales for shared services and transformation projects
Maintain a strong understanding of technology enablers and emerging trends in digital transformation (e.g., process mining, automation) relevant to SSOA
Build strong relationships with international clients across multiple industries

Technical Skills & Expertise :

Deep understanding of GBS / GCC lifecycle, models, value propositions, and transformation levers

Experience working with shared services centers, captives, or outsourcing firms in areas such as process excellence, digital transformation, transitions, and re-engineering

Strong capability in operating model design and execution

Proficiency in MS PowerPoint, Excel, and Visio

Preferred hands-on exposure to process mining tools and techniques

Good understanding of the role of technology in enabling business servicesnot focused on ERP / system implementations

Prior experience working with international clients is highly desirable

Soft Skills :

Excellent verbal and written communication skills

Confidence and executive presence to lead discussions and workshops with large groups

Strong stakeholder management skills, especially with senior leadership

Team leadership, coaching, and people management capabilities

Ideal Candidate Background : note to Recruiter

Experience with Big 4 consulting firms, large BPO / KPO organizations (e.g., Genpact, Accenture Operations, WNS, TCS, Infosys, Cognizant), boutique advisory firms, or captives of multinational corporations

Demonstrated success in finance / business / shared services transformation, outsourcing advisory, and operating model strategy

Candidates with only finance services (FS) or only tech implementation backgrounds (e.g., ERP) will not be considered

Should have hands-on experience in GBS / SSC strategy and deliverynot just automation or system rollouts

Multi-functional GBS experience (e.g., HR Ops, Supply Chain) is a strong plus

Keywords :

SSOA, GBS Strategy, GCC, Shared Services, Outsourcing Advisory, Operating Model Design, Business Transformation, Process Reengineering, Digital Transformation, Transitions, Business Services, Presales, Value Realization, Business Development, Transformation Consulting, International Clients, Captives, KPO / BPO Companies where such roles exist : Big 4, BPO / KPO companies (Genpact / Accenture operations / WNS / Cognizant / Infosys / TCS etc.), Boutique consulting firms, Captives of large Indian or multinational conglomerates, and Internal Strategy & Operations / Transformation roles in companies with revenue >

3000 Cr.

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Gbs • INDIA