Customer Care Manager

Job description

Role & responsibilities

• Address complaints, resolve issues, and escalate unresolved matters to appropriate departments
• Collaborate with the project and maintenance teams to address customer issues effectively.
• Keep customers informed about timelines, updates, and processes
• Build strong relationships with clients to ensure satisfaction and loyalty.
• Handle feedback proactively and implement solutions to enhance the customer experience.
• Maintain a complaint log and ensure timely resolution of all issues raised.
• Provide accurate and regular updates to customers on complaint resolution status.
• Generate regular reports on customer satisfaction, complaints resolved, and key performance indicators (KPIs).
• Analyze data to identify trends and suggest process improvements.
• Ensure all processes are compliant with real estate regulations and company policies.
• Creation of Tokan in system and get it resolved.

Preferred candidate profile

Qualifications