Amazon Connect Developer
to play pivotal role in designing, developing, and maintaining cloud-based contact center solutions using Amazon Connect and its ecosystem. Here's a detailed breakdown of what the role typically involves : Key Responsibilities
Design and implement contact flows
for voice, chat, email, and task-based interactions using Amazon Connect. Develop and integrate Amazon Lex chatbots
for natural language interactions. Create and manage AWS Lambda functions
to support backend logic and integrations. Customize and configure Amazon Connect components
like routing profiles, queues, quick connects, and telephony settings. Integrate with third-party systems
such as CRMs, ticketing tools, and analytics platforms. Monitor and troubleshoot
using Amazon CloudWatch, Contact Lens, and other observability tools. Collaborate with cross-functional teams
including product managers, UX designers, and QA engineers to deliver scalable solutions. Required Skills & Experience
3–5+ years of experience
in cloud-based contact center development. Proficiency in
Python, Node.Js, or Java
Amazon Connect, Lex, Lambda, DynamoDB, S3, and CloudWatch
REST APIs
and microservices architecture. Familiarity with
DevOps practices
and tools like Terraform or CloudFormation. AWS Certification (e.G., Developer Associate or Solutions Architect) is often preferred. Educational Background
Bachelor’s degree in
Computer Science
Information Technology
or a related field. Bonus Skills
Experience with
AI / ML services
like Amazon Transcribe or Comprehend. Knowledge of
contact center analytics
and real-time dashboards. Exposure to
CI / CD pipelines
and agile development methodologies. This role is ideal for someone who enjoys building customer-centric solutions and wants to work at the intersection of cloud technology and customer experience.
Amazon Connect Developer • India