Amazon Connect Developer

Amazon Connect Developer

to play pivotal role in designing, developing, and maintaining cloud-based contact center solutions using Amazon Connect and its ecosystem. Here's a detailed breakdown of what the role typically involves : Key Responsibilities

Design and implement contact flows

for voice, chat, email, and task-based interactions using Amazon Connect. Develop and integrate Amazon Lex chatbots

for natural language interactions. Create and manage AWS Lambda functions

to support backend logic and integrations. Customize and configure Amazon Connect components

like routing profiles, queues, quick connects, and telephony settings. Integrate with third-party systems

such as CRMs, ticketing tools, and analytics platforms. Monitor and troubleshoot

using Amazon CloudWatch, Contact Lens, and other observability tools. Collaborate with cross-functional teams

including product managers, UX designers, and QA engineers to deliver scalable solutions. Required Skills & Experience

3–5+ years of experience

in cloud-based contact center development. Proficiency in

Python, Node.Js, or Java

• Hands-on experience with

Amazon Connect, Lex, Lambda, DynamoDB, S3, and CloudWatch

REST APIs

and microservices architecture. Familiarity with

DevOps practices

and tools like Terraform or CloudFormation. AWS Certification (e.G., Developer Associate or Solutions Architect) is often preferred. Educational Background

Bachelor’s degree in

Computer Science

Information Technology

or a related field. Bonus Skills

Experience with

AI / ML services

like Amazon Transcribe or Comprehend. Knowledge of

contact center analytics

and real-time dashboards. Exposure to

CI / CD pipelines

and agile development methodologies. This role is ideal for someone who enjoys building customer-centric solutions and wants to work at the intersection of cloud technology and customer experience.