Senior Engineer -Application

Job Description

DESIGNATION / TITLE -  Sr. Engineer Application - Robotics

REPORTING TO  -TSS APAC Team Leader / National Sales Manager – India

LOCATION  - Ahmedabad

OBJECTIVE / MISSION

Bring your problem-solving skills and technical expertise to our Services team and make your impact by providing solutions towards case resolution. Ready for extensive travel PAN India for on-site visits. Service, Maintenance & Troubleshooting of Staubli range of Robots. Hands on Customer understanding

KEY RESPONSIBILITIES Roles and Responsibilities :

The job encompasses but is not limited to the following Roles and Responsibilities :

Understanding the requirements of the Customers and help, Sales team by proposing solutions to the customers for the promotion of Staubli Robot products and contribute to the success of different projects in various industries / market segments.

Propose solutions for integrating our robots into fully automated systems along with automation components (Vision system, PLC, conveyor, safety devices etc.)

Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries

Provide Programming and teaching trainings to Staubli customers.

Assist our customers towards the use, programming and integration of Staubli Robots either onsite or offsite (Advice, feasibility, study, real tests, trainings etc. )

Promote and support the range of software solutions (industry specific teaching interface, conveyor tracking, PC simulation software etc.)

Follow up on automation projects & customers.

Participate in the design and implementation of demonstration system and participate in automation related exhibitions.

Regularly communicate with Staubli Headquarters to receive support or provide feedback

Participate to the application hotline.

Daily reporting to the Local Manager to update status & availability.

Completion of a detailed Field Service report for each customer call and documentation of application interventions in CRM.

Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and payment collections.

Responsible for achieving assigned Application revenue and also generate revenue through sales of Training contracts with customers

To work on Service CRM & update the activities / opportunities / Service requests in CRM portal.

• Any other responsibility as per discretion of management
• Any other responsibility as per discretion of management

Qualifications

B.E. / B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF

Additional Information

YEARS OF EXPERIENCE / AGE

6-8 years of experience in robotics, or industrial automation industry. Previous Programming PLC / Robot experience is also a necessity.

TRAVEL

60-70% Travel across India for programming Robots at site & training.

COMPETENCIES

Technical

Experience with programming languages (C / C++, Python …)

Basic Mechanics (drafting skills)

Automation concepts (PLC, Drives etc.)

Industrial Electrical concepts & circuitry

Basic electronics (component identification and their functions, circuitry, digital logic circuits, etc)

Sensors and actuators technologies (electric, and pneumatic),

Knowledge standard networking protocols (TCP / IP, Ethernet…) and Industrial networking protocols (Device Net, Profibus, CANBus…) Behavioural

Behavioural

Excellent Communication & interpersonal skills

Able to analyze problems in a logical manner. Good problem-solving skills

Is outgoing and service-minded

Flexible & ability to collaborate with Internal team.

Is highly organized with the ability to manage multiple projects / tasks simultaneously and effectively prioritize projects and tasks

Approachable and takes pride in providing a high standard of service and support to customers and partners

A self-starter who is resourceful and initiates work without specific instruction

Possesses strong business acumen

Able to travel extensively for service

Should be proficient in multiple languages –Indian languages, English & Hind