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Customer Service Representative - Voice and Chat Mumbai, India

Customer Service Representative - Voice and Chat Mumbai, India

TTECMumbai, India
7 days ago
Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a  Customer Service Representative - Voice  working onsite in Mumbai, Maharashtra you will be a part of bringing humanity to business. #experienceTTEC

Our employees spoke. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10 : 30 am and 3 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park. If you are considering relocation, we also provide virtual interviews.

What You will be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you will work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it is getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you will be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You will

  • Answer incoming communications from customers.
  • Connect and resolve issues with customers via verbal & written communication.

What You Bring to the Role

  • Minimum 3 months’ customer service experience
  • Ability read, write, and speak English at a strong proficiency level.
  • Computer literacy

    • What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Monthly CTC between INR 30,000 - 38,000 with additional performance bonus opportunities.
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives.
  • Must be able to work on a rotating schedule and weekends / holidays if needed.
  • Visit for more information."

    • A Bit More About Your Role

    We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cannot be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

    You will report to the Team Lead. You will contribute to the success of the customer experience and the overall success of the team.

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    Customer Service Representative • Mumbai, India