Head of Collections – Education Loans (Study Abroad)

About the Company :

Our client is a fast-growing NBFC focused on empowering Indian students with financial access to global education opportunities. Their loan products are designed to support short and long-term education goals, with customized repayment options tailored for students pursuing studies abroad.

Role Overview :

As the Head of Collections , you will lead and manage the collections function for long-tenure education loans disbursed for study abroad purposes. The role requires a strategic thinker with hands-on experience in managing early-stage, mid-stage, and delinquent loan buckets. You will be responsible for shaping collection strategies, building and mentoring the collections team, managing external agencies, and ensuring portfolio health while maintaining sensitivity towards the customer segment.

Key Responsibilities :

• End-to-End Collections Ownership :
• Lead collections strategy across all DPD buckets (0–180+) for long-tenure education loans, focusing on minimizing NPAs and improving recovery rates.
• Team Leadership & Vendor Management :
• Build, scale, and lead a high-performing in-house collections team and manage third-party collection agencies and legal partners. Define performance metrics, incentives, and escalation frameworks.
• Strategy & Execution :
• Design and implement risk-based segmentation and differentiated treatment strategies for various borrower profiles (students, co-applicants, parents, guarantors).
• Process Optimization :
• Introduce digital collections tools, automated reminders, and customer-centric approaches to reduce delinquencies while maintaining brand goodwill.
• Regulatory & Compliance :
• Ensure adherence to all regulatory guidelines (RBI, NBFC norms) related to collections, customer contact, grievance handling, and fair practices code.
• Portfolio Monitoring & Reporting :
• Monitor portfolio performance through data analytics, generate MIS reports for internal stakeholders, and present actionable insights to leadership.
• Customer Engagement :
• Lead initiatives to counsel borrowers on restructuring, settlement (when appropriate), and early resolution while preserving relationships.
• Legal & Recovery :
• Initiate legal recovery proceedings for chronic defaulters and collaborate with legal teams on litigation, arbitration, and actions as applicable.

Key Requirements :