Talent.com
This job offer is not available in your country.
Client Implementation Manager

Client Implementation Manager

AkkodisMumbai, IN
18 hours ago
Job description

Job Title : Implementation Project Manager

Location : Remote

Exp Level : 6+ years

Working hours : 7 : 30am EST – 7 : 00pm EST

ESSENTIAL DUTIES & RESPONSIBILITIES :

  • Manage all aspects of program implementation for Adecco’s largest customers ranging in scope, size, and complexity
  • Plan and implement new programs within agreed-upon time frames and in accordance with documented contractual requirements
  • Manage multiple implementation projects of varying complexity, scope, and timeline concurrently
  • Utilize and adhere to established project management governance and related tools and protocols
  • Own client discovery process with internal stakeholder partnership to analyze existing service model to ensure future state solution alignment
  • Ensure streamlined communication amongst all stakeholder groups by acting as the conduit between Adecco and customer throughout the project duration (~6-18 weeks per project)
  • Direct activities to ensure all project deliverables are achieved while utilizing escalation tactics for at risk deliverables
  • Use masterful cross-functional communication to ensure all stakeholders can collaborate effectively and stay engaged throughout the project lifecycle
  • Ensure contract and operational compliance maintained during project workstreams
  • Provide regular status reports to Adecco and customer leadership, communicating service issues, oversee corrective action plans, and monitor progress (i.e. order fulfilment, open orders, turnover, revenue pull-thru)
  • Provide pre-bid consultation to sales team regarding solution design, timeline, and implementation approach
  • Participate and support in special projects and other duties as assigned

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS :

  • Bachelor’s degree (or equivalent relative experience)
  • 5 years’ experience in a corporate or business environment, demonstrating proficiency in managing complex processes, collaboration across departments and adhering to organizational standard
  • 3 years’ project management, operational compliance, human resource or staffing industry experience
  • Prior experience in implementation, resource, risk, or scope management
  • Professional business acumen including comfort collaborating with Senior level stakeholders
  • Excellent English written and verbal communication skills
  • Proficient with Microsoft Office products including Teams, Excel, Word, PowerPoint, and Outlook
  • Experience utilizing technology platforms such as Viso, Bullhorn, SFDC, and CLM may reduce the training time required
  • Project Management (Six Sigma, PMP, PMI, CSM) or Human Resources (PHR, SPHR) certifications is an added plus
  • Ability to travel when necessary for business training or meetings

    • KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS :

  • Ability to manage time effectively and stay productive without direct supervision
  • Proven experience managing complex projects that vary in nature and scope
  • Experience communicating and consulting with internal teams and cross-functional partners across business lines
  • Background in strategic thinking and connecting end-to-end processes to the strategy of the business
  • Experience driving change, improving the end-to-end processes and business process re-engineering
  • Highly organized and process oriented. Skilled at setting and communicating priorities effectively; able to manage multiple tasks and priorities
  • Ability to absorb information and summarize key takeaways and action items clearly
  • An exceptional listener, able to comprehend quickly and probe for important details as necessary
    • Create a job alert for this search

    Implementation Manager • Mumbai, IN