Customer Service Executive

Apna Bharat is a private company based in Brampton, Canada, that offers hassle-free passport and visa services. We specialize in PCC, Passport renewal, e-visa, OCI card, and emergency services.

We urgently need to hire a

Customer Service Executive

for our Mohali, Punjab location. Interested candidates can send their CVs directly to jasleen.raheja@apnabharat.ca.

Responsibilities

Customer Assistance : Respond to clients' inquiries about Passport / visa / OCI / Attestation applications, requirements, timelines, and related policies via phone and email. 2.

Application Support

Help customers fill out Passport / visa / OCI / Attestation application forms, ensure all required documents are in place, and provide guidance on the application process. 3.

Document Verification

Review submitted documents for completeness and accuracy, ensuring they meet the necessary criteria. 4.

Problem Resolution

Address and resolve customer complaints or issues related to visa processing, delays, or technical difficulties. 5.

Processing Updates

Provide timely updates to customers regarding the status of their visa applications, including approval, rejection, or additional information required. 6.

Compliance and Regulations

Stay up-to-date with the latest Passport / visa / OCI / Attestation regulations and policies, ensuring that all advice provided aligns with current immigration laws. 7.

Database Management

Maintain accurate records of customer interactions, visa applications, and any necessary follow-up actions. 8.

Customer Education

Educate clients on visa types, processing timeframes, and specific country entry requirements. 9.

Feedback Collection

Gather customer feedback to improve service delivery and identify areas for improvement.

Qualifications

Educational Qualifications :

Bachelor’s degree

in Business Administration, Communications, Marketing, or a related field.

Key Skills and Competencies :

Excellent communication skills (verbal and written) Problem-solving and conflict-resolution abilities Patience and empathy when dealing with customers Active listening skills Multitasking and time management Ability to stay calm under pressure Attention to detail Tech-savvy – able to work with CRM systems, live chat, email platforms, etc.

Technical Proficiency :

Familiarity with

CRM software. Basic knowledge of

Microsoft Office, Outlook

OneDrive. Typing speed and accuracy may be tested.

Experience :

Mid-level : 1–3 years of experience in a similar role. Immigration Office

Experience will be considered as an asset.

Language Skills :

Proficiency in English (spoken & written) Proficiency in Punjabi is a must. Please do not apply if you are not able to speak Punjabi.