Digital Training and Certification Specialist

A. Role Overview

We are seeking a highly motivated and experienced Training Professional to lead the complete Training and Development Vertical for the POSP Distribution Channel at Jio Insurance Broking Limited.

The candidate will be responsible for designing, developing, and deploying scalable training programs (including certification, product, and compliance training) for a large, digitally-enabled Posp network.

This role requires a strong focus on digital learning tools, IRDAI regulatory compliance for training and certification, and directly impacting POSP activation, productivity, and performance through effective learning interventions.

B. Key Responsibilities

• Training Strategy & Content Development : Develop and execute a digital training strategy for the POSP lifecycle, covering pre-licensing, product, sales, compliance, and soft skills across life, general, and health insurance. Design engaging, multi-format digital learning content and ensure it is updated with product features, process changes, and regulatory amendments.
• POSP Certification & Compliance : Manage the POSP certification, licensing, and renewal processes per IRDAI guidelines. Implement and manage an LMS to track training and certification, and integrate risk and regulatory alignment modules with the risk and compliance team.
• Digital Learning Deployment & Technology Integration : Drive the digitization of training and certification for the POSP channel. Collaborate with internal Tech Teams to integrate the LMS and training platforms with core distribution systems. Evaluate and implement new digital learning tools.
• Performance & Productivity Enhancement : Develop and track KPIs for training effectiveness, such as activation rates and productivity lift. Design specialized training modules to improve product knowledge, commercial acumen, and sales techniques. Conduct ongoing Training Needs Analysis (TNA).
• Stakeholder Management & Governance : Act as the Training Subject Matter Expert, partnering with Management, Product, Sales, and Operations Teams. Establish governance mechanisms for quality control and audit adherence. Conduct periodic reviews with stakeholders to measure impact and align strategies.

C. Candidate Profile

Must-Have Experience

Skills & Competencies

Education

D. Why Join Jio Insurance Broking Limited?