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Room Division Manager
GREATBELL HR Consultancy Services PVT LTDOoty, Tamil Nadu, India21 days ago
Job descriptionMaintain high standards of guest service and hospitality across departments. Resolve guest complaints and feedback promptly and professionally. Review guest feedback and implement service improvements as needed. Promote a guest-first culture throughout the Rooms Division. Recruit, train, and supervise front office agents, housekeeping supervisors, and other support staff. Prepare duty rosters and ensure optimal staffing levels. Conduct regular team briefings, performance evaluations, and skill development sessions. Prepare departmental budgets and control operational costs. Monitor departmental expenses and implement cost-effective strategies. Ensure effective inventory control for housekeeping supplies and amenities. Maintain reports on occupancy, revenue, guest feedback, and staffing. Ensure all rooms and public areas meet cleanliness and quality standards. Ensure safety, hygiene, and security compliance in line with hotel and local regulations. Uphold brand standards and service protocols across departments. Strong leadership and team management skills Excellent organizational and time management abilities Exceptional communication and interpersonal skills Knowledge of PMS (Property Management Systems) like Opera, IDS, or similar Deep understanding of front office and housekeeping operations Guest-centric attitude and problem-solving capabilities Financial acumen and budgeting skills Diploma in Hotel Management or Hospitality Minimum 57 years of experience in hotel operations, with at least 2 years in a managerial role Knowledge of housekeeping and front office processes Familiarity with hotel software systems and reporting tools Must be flexible to work in shifts, including weekends and holidays On-call availability for emergencies or guest-related concerns
Job Summary :
The Rooms Division Manager is responsible for managing the operational aspects of the Front Office, Housekeeping, Concierge, and Guest Services departments to ensure the highest standards of guest satisfaction. This role focuses on efficient room allocation, guest experience, staff supervision, and adherence to service and cleanliness standards.
Key Responsibilities :
1. Operations Oversight
- Oversee the daily operations of the Front Office and Housekeeping departments.
- Ensure smooth guest check-in / check-out processes and overall service delivery.
- Monitor room occupancy, availability, and revenue optimization in coordination with the sales and reservations team.
- Coordinate closely with Maintenance for room readiness and upkeep.
2. Guest Experience
3. Staff Management
4. Financial and Administrative Responsibilities
5. Standards & Compliance
Key Skills and Competencies :
Qualifications :
Working Conditions :
Send resume to WA - 944628338 / 9449218338
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Manager Manager Division • Ooty, Tamil Nadu, India