Ability to o work in diversified teams o convey messages and ideas clearly to the users and project members o listen, understand, appreciate, and appropriately respond to the users
Excellent team player with strong oral and written communication skills
Possess strong time management skills Keeps up-to-date and informed of customer technology landscape and customer IS Strategy planned or ad-hoc changes
SN Responsibility of / Expectations from the Role :
Defines the technical IS solution and ensures alignment with other modules and surrounding IS applications through cooperation and collaboration with IS solution architects across IS delivery units.
Engages in requirement analysis to decide which requirements are covered by available, standard functionalities, for which functionality enhancements are needed and for which functionality workarounds are accepted.
Supports validation and prioritization of incoming business demand in collaboration with the relevant IS Service Manager and / or Global IS Domain Architect.
Reviews and signs off on the functional and technical use case specifications.
Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most cost efficient IS solutions / services for the business.
Provides support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice with / without carrying line responsibility.
Troubleshoots solution configuration, product and / or performance issues.