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Configuration Manager

Configuration Manager

Zensar TechnologiesPune, Maharashtra, India
15 days ago
Job description

Position : Configuration Manager

Location : Pune,Bangalore,Kolkata,Chennai,Hyderabad

Experience : 7+Yrs

Notice Period : Immediate to 15 Days

The key experience required for this role is around CMDB in ServiceNow, aligned to CSDM.

this role is responsible for ensuring ITSM processes - particularly Configuration, Change, and Release Management - are effectively followed and maintained during the implementation of the new network infrastructure across Regional Offices (ROs).

Configuration Management responsibilities will include :

  • Maintain and update ServiceNow Configuration Management Database (CMDB) records related to GNR assets, ensuring accuracy and alignment with existing ITSM policies.
  • Track asset lifecycle changes and ensure all deployed hardware / software components are correctly documented.
  • Support data quality initiatives, validating asset records against discovery tools and project deployments.
  • Work with ServiceNow CMDB to reconcile discrepancies and drive continuous improvements.
  • Collaborate with the project, network and IT teams to ensure all new infrastructure components are properly classified and linked within the CMDB.

Change and Release Management responsibilities will include :

  • Ensure network-related changes are assessed, categorized, and documented correctly.
  • Assist in managing Change Requests (CRs) related to network deployments, ensuring minimal disruption to business operations.
  • Support risk assessment activities related to infrastructure transitions, ensuring impact analysis is conducted for all planned changes.
  • Work with stakeholders to ensure smooth release deployments and adherence to release governance processes.

    • Additional ITSM Responsibilities :

  • Collaborate with Major Incident Management (MIM) to provide CMDB and change-related insights during critical incidents.
  • Support Problem Management by ensuring accurate asset and change history records are available for root cause analysis.
  • Assist with Knowledge Management, documenting lessons learned, process improvements, and standard procedures related to GNR.

    • Reporting & Governance :

  • Ad-hoc and regular reports on ITSM process execution, highlighting key trends, risks, and operational performance.
  • Contribute to lessons learned sessions and recommend improvements based on observed patterns in change, release, and asset management.
  • Ensure strict adherence to ITSM policies and SIAM processes, ensuring all changes align with regulatory and operational standards.

    • Skills & Experience Required :

  • Substantial evidenced and demonstrable hands-on experience with Configuration Management, preferably with ServiceNow CMDB, aligned to CSDM.
  • Hand-on experience in managing large volumes of CMDB data (components, services) in ServiceNow, aligned to CSDM.
  • Solid understanding of Change and Release Management processes, including risk assessment, CAB participation, and deployment coordination.
  • Strong familiarity with network infrastructure components
  • Ability to produce structured reports and dashboards, based on ServiceNow data, for senior ITSM leadership.
  • Excellent communication and collaboration skills, with experience working across remote / offshore teams.
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    Configuration Manager • Pune, Maharashtra, India