Global infrastructure manager

Role Purpose :

The Infrastructure Manager is responsible for leading the design delivery and operational excellence of the organisations IT infrastructure on a global scale . This includes enterprise services (Microsoft technologies Email Active Directory Entra ) on-premises systems (Windows Server VMware) backup and monitoring technologies and database environments. The role also encompasses people leadership stakeholder engagement and a strong focus on security service continuity.

Key Responsibilities :

Technical Leadership

Oversee the management and optimisation of :

Microsoft Azure cloud services

Microsoft 365 suite (Exchange SharePoint Teams)

Windows Server infrastructure (AD / Entra DNS DHCP GPO)

VMware virtualisation platforms

Backup technologies (e.g. Dell APEX Barracuda )

Monitoring tools (e.g. SolarWinds DataDog )

Ensure infrastructure is secure resilient and scalable.

Lead root cause analysis and problem resolution for major incidents.

Drive continuous improvement and automation across infrastructure services.

People & Stakeholder Management

Manage and mentor a team of infrastructure professionals.

Foster a culture of collaboration accountability and technical excellence.

Engage with internal stakeholders to understand business needs and translate them into infrastructure solutions.

Provide clear communication and reporting to senior leadership .

Security & Compliance

Implement and maintain security best practices across all infrastructure layers.

Ensure compliance with internal policies and external regulations.

Collaborate with the Cybersecurity team on threat detection vulnerability management and incident response.

Service & Change Management

Own infrastructure-related incident problem and change management processes.

Ensure timely resolution of incidents and effective communication during outages.

Lead infrastructure components of change initiatives and projects.

Project Oversight & Risk Management

Provide technical oversight and governance for infrastructure projects.

Identify and manage risks related to infrastructure operations and changes.

Support project teams with infrastructure planning resource allocation and delivery assurance.

Accurate estimations or work and resources

Audit & Compliance Support

Lead and coordinate IT infrastructure audits across global regions ensuring timely response to audit findings and implementation of remediation plans.

Collaborate with internal and external auditors to provide evidence documentation and technical insights for global infrastructure systems.

Maintain audit readiness by ensuring systems processes and documentation meet regulatory and internal standards.

Support global teams in addressing audit actions tracking progress and reporting on compliance status.

Skills & Experience Required :

Proven experience in managing enterprise infrastructure environments.

Strong technical expertise in :

Azure Microsoft 365 Windows Server VMware

Backup technologies

Observability and monitoring technologies

Experience in leading teams and mentoring technical staff.

Strong stakeholder management and communication skills.

Security-focused mindset with knowledge of best practices and frameworks.

Solid understanding of ITIL processes (Incident Problem Change).

Experience in project oversight a bility to manage multiple priorities and work to tight deadlines.

Experience driving automation orchestration and self-service to improve efficiency

R isk management and compliance frameworks in a global context.

U nderstanding of audit processes supporting internal and external audits for IT infrastructure across multiple regions or countries.

Personal Attributes :

Strategic thinker with a hands-on management approach.

Strong leadership and team-building capabilities.

Excellent problem-solving and analytical skills.

Calm under pressure and adaptable to change.

Committed to continuous improvement and professional development.

Qualifications :

Degree or relevant in role experience

5 years in operations at a senior level

5 years experience of direct line management of people

Experience in matrix management

C erti fications in Microsoft technologies.

Desirable experience in project management

Required Experience :

Manager

Key Skills

IT Experience,Project Management Methodology,Data Center Experience,LAN,Cloud Infrastructure,Computer Networking,Visio,ITIL,Project Management,SAN,Microsoft Project,Project Management Lifecycle

Employment Type : Full-Time

Experience : years

Vacancy : 1