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BPO TEAM LEAD || Pune || 6-7yrs

BPO TEAM LEAD || Pune || 6-7yrs

2comsPune, Maharashtra, India
3 days ago
Job description

Job Title : International Voice Process Team Lead

Location : Pune

Shift : US Shift (6 : 00 PM to 1 : 00 PM IST)

Employment Type : Full-time Permanent

Job Summary :

We are seeking a dynamic Team Lead for an International Voice Process in Pune . The ideal candidate should possess robust leadership skills and experience in managing a voice-based BPO team catering to global clients particularly from the US market.

Key Responsibilities :

  • Supervise and lead a team of agents in an international voice process.
  • Ensure the team meets SLA targets for quality productivity and customer satisfaction.
  • Monitor performance metrics and take corrective actions as necessary.
  • Conduct regular team meetings performance evaluations and one-on-one sessions.
  • Address escalations and ensure efficient issue resolution.
  • Inspire guide and train team members to achieve individual and team objectives.
  • Collaborate with operations and support teams to enhance overall performance.

Candidate

Requirements

Requirements :

  • Total Experience : At least 3 years in the BPO industry.
  • Team Lead Experience : Minimum 1 2 years as a Team Lead in an International Voice Process .
  • Profound understanding of BPO KPIs and hands-on experience in managing team performance.
  • Exceptional verbal and written communication abilities.
  • Prior experience working in US shifts is mandatory.
  • Demonstrated capability to handle high-pressure situations and drive results.
  • Other Details :

  • Shift : US Process (Night Shift 6 : 00 PM to 1 : 00 PM IST)
  • Work Location : Pune (Work from Office)
  • Minimum 3 years of experience in the BPO industry
  • 1 2 years of experience as a Team Lead in an International Voice Process
  • Strong knowledge of BPO KPIs and hands-on experience managing team performance
  • Excellent verbal and written communication skills
  • Experience working in US shifts
  • Shift : US Process (Night Shift 6 : 00 PM to 1 : 00 PM IST) Work Location : Pune (Work from Office) Minimum 3 years of experience in the BPO industry 1 2 years of experience as a Team Lead in an International Voice Process Strong knowledge of BPO KPIs and hands-on experience managing team performance Excellent verbal and written communication skills Experience working in US shifts

    Education

    Any graduate or post graduate

    Key Skills

    Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 500000 - 500000

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    Team Lead • Pune, Maharashtra, India