Job Title : International Voice Process Team Lead
Location : Pune
Shift : US Shift (6 : 00 PM to 1 : 00 PM IST)
Employment Type : Full-time Permanent
Job Summary :
We are seeking a dynamic Team Lead for an International Voice Process in Pune . The ideal candidate should possess robust leadership skills and experience in managing a voice-based BPO team catering to global clients particularly from the US market.
Key Responsibilities :
- Supervise and lead a team of agents in an international voice process.
- Ensure the team meets SLA targets for quality productivity and customer satisfaction.
- Monitor performance metrics and take corrective actions as necessary.
- Conduct regular team meetings performance evaluations and one-on-one sessions.
- Address escalations and ensure efficient issue resolution.
- Inspire guide and train team members to achieve individual and team objectives.
- Collaborate with operations and support teams to enhance overall performance.
Candidate
Requirements
Requirements :
Total Experience : At least 3 years in the BPO industry.Team Lead Experience : Minimum 1 2 years as a Team Lead in an International Voice Process .Profound understanding of BPO KPIs and hands-on experience in managing team performance.Exceptional verbal and written communication abilities.Prior experience working in US shifts is mandatory.Demonstrated capability to handle high-pressure situations and drive results.Other Details :
Shift : US Process (Night Shift 6 : 00 PM to 1 : 00 PM IST)Work Location : Pune (Work from Office)Minimum 3 years of experience in the BPO industry1 2 years of experience as a Team Lead in an International Voice ProcessStrong knowledge of BPO KPIs and hands-on experience managing team performanceExcellent verbal and written communication skillsExperience working in US shiftsShift : US Process (Night Shift 6 : 00 PM to 1 : 00 PM IST) Work Location : Pune (Work from Office) Minimum 3 years of experience in the BPO industry 1 2 years of experience as a Team Lead in an International Voice Process Strong knowledge of BPO KPIs and hands-on experience managing team performance Excellent verbal and written communication skills Experience working in US shifts
Education
Any graduate or post graduate
Key Skills
Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV
Experience : years
Vacancy : 1
Monthly Salary Salary : 500000 - 500000