TCS Is Hiring For Dynatrace SME

Location - Delhi / Bangalore

Exp Range - 8-10 yrs

Must-Have Competencies (Technical / Behavioral)

• Testing and Execution Coordination
• Coordinate testing and execution for One-Agent installations and quarterly upgrades, ensuring smooth deployment and minimal downtime.
• Integration Handling
• Manage FCCs and integrations with platforms like ITOM, Amelia, and other related systems to maintain seamless monitoring operations.
• Monitoring Services Ownership
• Act as the POC for Monitoring Services, responsible for onboarding new services, driving service improvements, and managing billing and cost optimization.
• Technical Enablement for Backlogs
• Serve as a technical enabler for backlog items identified during migration project retrospectives, ensuring timely resolution and system stability.
• Incident and Request Coordination
• Coordinate incidents and service requests with Global E2E Monitoring teams and Dynatrace vendor services to ensure quick and effective resolution.
• Management Zone Maintenance
• Maintain and optimize Dynatrace Management Zones for accurate monitoring and streamlined operations.
• Feature Utilization
• Focus on leveraging Dynatrace Davis AI features to enhance monitoring capabilities and improve service performance.
• Alert and Policy Support
• Assist service teams in configuring alerts and policies to ensure proactive monitoring and compliance with organizational standards.

✅ Good-to-Have Competencies

✅ Role Description / Expectations from the Role