Client is seeking a talented Senior Product / UX Designer to create cutting-edge software solutions for their contact center enterprise applications. You'll leverage your design expertise to build innovative features in areas like analytics, automation, AI, ML, and NLP, including virtual agents, data visualization, and AI-driven software.
MUST HAVES
- 5+ years of proven enterprise software product design experience.
- Bachelor’s / Master’s degree in Design (UX / Interaction Design, HCI, Information Design, Visual Design), or equivalent professional experience.
- Expert-level Figma proficiency, including design systems, auto-layout, components, and prototyping.
- Experience designing responsive, mobile-first UIsuse.
- Proficiency in user research methodologies (e.g., interviews, surveys, usability testing, A / B testing).
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Design portfolio is REQUIRED to apply.
PLUSSES
Experience with conversation design, node-based flow builder UIs, and data analytics tools.Familiarity with design tokens and Figma variables.Experience facilitating design thinking workshops and creating user research artifacts (personas, journey maps).Working knowledge of front-end development (HTML, CSS, JavaScript, React, etc.).RESPONSIBILITIES
Conduct user research to understand customer needs and business goals.Collaborate with designers, product managers, and engineers to create high-fidelity mockups, interactive prototypes, storyboards, and flow diagrams using our well-established component library.Rapidly iterate on product explorations to deliver best-in-class user experiences.Lead internal and external design reviews, effectively communicating design rationale and incorporating feedback.Champion user-centered design, accessibility, and inclusivity throughout the product lifecycle.Stay current with design trends, tools, and best practices.