Customer Solutions Engineer

Job Title : Technical Customer Support (service engineer)

Job Summary :

We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.

Responsibilities :

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and resolve technical issues with products / services
• Provide product information and demonstrate features
• Identify and escalate complex issues to senior support teams
• Document customer interactions and solutions in CRM
• Meet or exceed customer satisfaction targets
• Collaborate with internal teams to resolve customer issues

Requirements :