Manager, Franchise Operations, South Asia

CORE WORK ACTIVITIES

Key Responsibilities :

• Functions as a support to the Director Franchise Operations – South Asia.
• Position works with department heads of Front Office Housekeeping, Food and Beverage / Culinary and Engineering / Maintenance to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand standards for Franchise Services.
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams thru continues trainings (BASE - connection with the Series by Marriott portfolio) and monitoring performance.
• Develops systems to enable employees to understand guest satisfaction results – GV – ITR Focus.
• Training and moving forward toward achievement of goals – MBO and Enrollments
• Standardize SOPs across hotel operations and maintain it through training and monitoring for enhanced guest experience and consistent services – bring in the mindset change with associates.
• Collaborate with internal stakeholders, resolve conflicts, and build positive relationships to drive expected results – Demonstrates and lives by the Core Values – Marriott Culture.
• Develop and implement strategic plans to improve brand compliance and enhance guest experience by adhering to BSA / Adherence to IT standards.
• Maintain strong relationships with Hotel ops team – Marketing / Brand and Ops teams
• Strong problem-solving and decision-making skills to address operational challenges and make critical decisions to see a visible change in the franchise operations – Alignment to S by M.
• Identifies trends and recommends necessary and effective changes with hotel PIP team towards implementation by sharing weekly / monthly reports.
• Analyzes information and evaluate results to strategies the way forward by presenting data to DFO.
• Maintains constant and effective communication with the Franchise Hotels for quick transition to Brand – Critical path checklist / Pre opening audits / Coordinating with Marcom – Photoshoot / collaterals
• Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
• Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

CANDIDATES PROFILE

Education and Experience

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.