Location - Delhi / Bangalore
Exp Range - 8-10 yrs
Must-Have Competencies (Technical / Behavioral)
Testing and Execution Coordination
Coordinate testing and execution for One-Agent installations and quarterly upgrades, ensuring smooth deployment and minimal downtime.
Integration Handling
Manage FCCs and integrations with platforms like ITOM, Amelia, and other related systems to maintain seamless monitoring operations.
Monitoring Services Ownership
Act as the POC for Monitoring Services, responsible for onboarding new services, driving service improvements, and managing billing and cost optimization.
Technical Enablement for Backlogs
Serve as a technical enabler for backlog items identified during migration project retrospectives, ensuring timely resolution and system stability.
Incident and Request Coordination
Coordinate incidents and service requests with Global E2E Monitoring teams and Dynatrace vendor services to ensure quick and effective resolution.
Management Zone Maintenance
Maintain and optimize Dynatrace Management Zones for accurate monitoring and streamlined operations.
Feature Utilization
Focus on leveraging Dynatrace Davis AI features to enhance monitoring capabilities and improve service performance.
Alert and Policy Support
Assist service teams in configuring alerts and policies to ensure proactive monitoring and compliance with organizational standards.
✅ Good-to-Have Competencies
Synthetic Monitoring Knowledge
Understanding of synthetic monitoring techniques to simulate user interactions and improve application performance insights.
Scripting and Automation Skills
Basic knowledge of bash, shell, YAML, Python, and Terraform for automation and integration tasks.
Platform Integration
Experience in integrating monitoring platforms with ITSM tools like ServiceNow for streamlined incident and request management.
Infrastructure Awareness
Overall understanding of infrastructure components such as Linux, Windows, Azure, AWS, SNMP, storage, network devices, and SAN.
Training and Upskilling
Ability to train and upskill internal teams on Dynatrace functionalities and best practices.
✅ Role Description / Expectations from the Role
Synthetic Monitoring Expertise
Apply knowledge of synthetic monitoring to enhance proactive application performance tracking.
Integration Management
Handle FCCs and integrations with ITOM, Amelia, and other platforms to ensure robust monitoring solutions.
Technical Enablement for Migration Backlogs
Provide technical support for backlog items from migration retrospectives, ensuring timely resolution and system optimization.
Monitoring Service Enhancement
Utilize Dynatrace Davis AI features to improve monitoring services and assist teams with alert and policy configurations.
Infrastructure Knowledge
Maintain a strong foundational understanding of infrastructure components (Linux, Windows, Azure, AWS, SNMP, storage, network devices, SAN) to support monitoring operations effectively.
Hiring For For • Bengaluru, India