Operations - TL / AM

JOB PROFILE :

Location : Indore (WFO)

Employment Type : Full-time

Role Overview :

We are looking for a dynamic Operations Lead / AM to oversee day-to-day activities, ensure smooth operations, and lead a team towards achieving performance targets. The ideal candidate brings energy, discipline, and a strong sense of ownership in managing people and processes.

Key Responsibilities :

Supervise and coordinate daily operations and manage team productivity.

Own sales operations processes—lead assignment, CRM hygiene, reporting, and sales enablement.

Analyze performance metrics and suggest improvements.

Provide real-time training, guidance, and feedback to the team.

Ensure team adherence to process guidelines, quality standards, and SLAs.

Handle escalations and resolve floor-level issues promptly.

Identify workflow issues and implement process improvements.

Cross- collaboration with other departments to ensure timely and accurate execution of tasks.

Report on KPIs and operational metrics to management.

Requirements :

Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

3+ years of experience in operations & administrative role, with at least 1+ years in a lead / mentoring role.

Excellent communication, negotiation, and interpersonal skills.

Proven ability to lead, motivate, and drive team performance.

Data-Driven with a strategic mindset and problem-solving skills.