Configuration analyst - i

CONFIGURATIONS ANALYST – I

RESPONSIBILITIES

• Generating Scripts & writing Cosmos SQL API Queries
• Accommodating Client requirements in the Code built up logic
• Build and test product configurations for all products including surveys, care plans and research projects
• Build rules within the product configuration program, in coordination with the content development team
• Monitor and test the accuracy of product configurations
• Develop product codes and ensure integration with applicable healthcare code sets across all product lines
• Review, create and incorporate policies and procedures to implement coding best practices and make recommendations to management on product needs to achieve strategic objectives
• Resolve client configuration issues
• Ensure proper supporting documentation and maintain files for all configuration tasks
• Identify and seek approval for key actions necessary to remediate all problems / issues and make recommendations to management on steps to ensure product is delivered as schedule and within specifications
• Understands project impact to the existing and required workflow
• Identify configuration risks and create risk mitigation plans when necessary
• Resolving configurations related support tickets received from clients within defined SLA
• Takes day to day responsibility for resolving issues through CRM tool.
• Understands and executes against agreed processes for implementing fixes / changes.
• Provides regular client and internal communication on assigned activity and incidents - highlighting any issues that might impact delivery in the defined timescales to Team Leader / Support Manager.

PREFERRED SKILLS