As the Operations Leader at Flipspaces, you will drive strategic initiatives across supply chain, execution, and delivery. You will play a pivotal role in ensuring projects are delivered on time, within budget, and aligned with design integrity and customer experience goals.
What You'll Do :
Operations Leadership :
- Own end-to-end operational performance and project execution.
- Drive alignment with revenue, quality, and client satisfaction metrics.
- Build scalable systems to support multi-project growth.
Project Delivery & Execution :
Ensure timely and high-quality delivery of interior fit-out projects.Conduct weekly execution reviews to identify and resolve roadblocks.Track progress against milestones and client expectations.P&L & Financial Management :
Manage city-level P&L, budgeting, and cost optimization.Improve margins through vendor negotiations and operational efficiencies.Forecast project cash flows and monitor working capital cycles.Cross-Functional Collaboration :
Liaise with sales, design, procurement, HR, and finance to align workflows.Drive execution readiness and resource planning.Resolve cross-departmental blockers in real time.Operational Excellence & Process Innovation :
Implement lean, tech-enabled operations processes.Reduce TAT through SOPs, automation, and performance analytics.Leverage platforms like Salesforce for visibility and accountability.Team Development & Leadership :
Build and mentor a high-performing operations team.Define KRAs, review performance, and lead upskilling initiatives.Foster a culture of ownership, collaboration, and continuous improvement.Client & Stakeholder Management :
Act as the primary point of contact for key clients and vendors.Conduct regular reviews with clients, architects, and contractors.Ensure seamless communication and client delight throughout the project.Risk, Quality & Compliance :
Implement QA / QC checks, HSE standards, and compliance processes.Anticipate risks and drive mitigation strategies.Ensure contracts, documentation, and reporting are accurate.Billing, Payments & Documentation :
Monitor billing accuracy and ensure timely realization of payments.Maintain documentation for client handovers, audits, and MIS.Reduce revenue leakage through robust controls.You Bring :
10-15 years of experience in interior fit-outs, project management, or operations in design & build / real estate.Proven success managing multi-crore projects with direct P&L ownership.Strong leadership and ability to manage cross-functional teams.Solid understanding of supply chain, vendor management, and quality control.Excellent communication, client management, and conflict resolution skills.Tier-1 institute alumni (IIT / IIM) preferred.Strong working knowledge of finance and P&L is an advantage.(ref : iimjobs.com)