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ServiceNow Technical Lead

BirlasoftBengaluru, Karnataka, India

14 days ago

Job description

1. About the Job - The candidate should require mandatory ServiceNow Lead Experience.

2. Job Title - ServiceNow Technical Lead

3. Location - Pune / Mumbai / Noida / Hyderabad / Bangalore / Chennai

4. Educational Background - UG. – B. Tech / B. E in any specialization

PG. – MCA / MTech / MBA / MSC

5. Key Responsibilities -

Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
Specialization in designing solutions on ServiceNow platform basis the customer need
Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
Experience in ITSM, HRSD and Portal development and design
Experience in tracking work items and reporting the progress to different stakeholders
Experience in handling escalations from within the team as well as project stakeholders
Know how to conduct requirement gathering for ServiceNow implementation
Experience in designing Technical ( LLD) Design Documents, Training Documents etc.
Experience in conducting Technical Reviews, End User Trainings

6. Skills Required -

Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up

Strong development experience in ServiceNow (REST / SOAP Webservices, java scripting etc.)

Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist .

Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance

Expertise in designing ServiceNow Reports and setting up Performance Analytics

Experience in creating custom processes, custom 3rd party integrations and custom applications

Demonstrate an awareness of Best Practices of ServiceNow implementation

Ability to work, lead and manage a global team

Experience in project management and understanding of the contracts, etc. to lead the project delivery

Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget

7. Additional Requirements -

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Good English communications skill to communicate effectively with team members and customers

Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team

Experience in set up of ServiceNow integration (LDAP / SSO, Email, Chat, etc.)

Experience & Knowledge of Domain separation implementation

Experience in Data segregation.

ServiceNow Implementation Certified – ITSM, HRSD, CAD

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Technical Lead • Bengaluru, Karnataka, India