SITA - Lead ServiceNow Developer

Description : WELCOME TO SITA :

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM :

The ideal candidate will be a self-starter person with experience implementing and administering all aspects of ServiceNow in an enterprise-class environment. The candidate may also have similar experience with related technology services and can deliver excellent results with minimal supervision. The candidate will demonstrate excellent interpersonal and communication skills, have a strong attention to detail, and possess maturity, professionalism, and Judgment Work You can manage distant teams and enjoy working with others of diverse backgrounds.

WHAT YOULL DO :

The candidate will work closely with customers, internal and external, as well as other team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements.

• ServiceNow Development : This includes technical consulting and software development services on the ServiceNow platform. These services would encompass changes, enhancements and new functionality in currently deployed instances.
• ServiceNow Strategy : The person will provide analysis and coordination for upcoming ServiceNow releases. This will highlight new and revised functionality that is relevant to SITAs stated business objectives. The candidate will also be available to consult with SITA on the optimization of existing ServiceNow and ESB applications, providing recommendations where appropriate. He / she must leverage, and update test scripts created by the main project and where necessary, create new test scripts, run them against the new / updated functionalities and provide results prior to the maintenance release.
• ServiceNow Maintenance : This includes activities related to the routine maintenance of the ServiceNow platform. The ServiceNow-related activities would include incident response, incident resolution, defect management, performance optimization, upgrades, patches, user administration, group administration, role administration, domain administration, security response and optimization as well as the administration of all active ServiceNow features and functions.

Responsible :

ABOUT YOUR SKILLS :

Experience and Certifications :

Required Skills :

NICE-TO-HAVE :

WHAT WE OFFER :

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self-identify in the application process

(ref : hirist.tech)